Shipping policy

Thank you for shopping with LUVISRY. Please review our shipping policy before completing your purchase.

IMPORTANT — PREORDER ITEMS

IF YOUR ORDER OR PRODUCT IS MARKED AS A PREORDER, PLEASE ALLOW 4–6 WEEKS FROM THE DATE YOUR ORDER IS PLACED FOR YOUR ORDER TO SHIP.

Preorder items require additional production and processing time. The 4–6 week timeframe begins on the date your order is placed and refers to the estimated time before your order is shipped.

By purchasing a preorder item, you acknowledge and agree to this preorder shipping timeframe.

ORDER PROCESSING

In-stock orders are typically processed within 2–5 business days before shipment.

Business days are Monday through Friday and do not include weekends or holidays.

Processing time is separate from carrier delivery time.

Preorder items do not follow the standard 2–5 business day processing timeframe. Preorder items require approximately 4–6 weeks from the original order date to ship.

SHIPPING & DELIVERY

Once your order has been processed and shipped, delivery time will depend on your location and the shipping service selected at checkout.

Carrier delivery estimates begin after your package has been transferred to the shipping carrier.

Please note that shipping carrier delays may occur and are outside of LUVISRY's control.

PREORDER SHIPPING

Items marked PREORDER are not ready for immediate shipment.

Please allow approximately 4–6 weeks from your original order date for preorder items to ship.

The estimated 4–6 week timeframe covers production and order preparation. Once your preorder has shipped, you will receive tracking information.

If your order contains both in-stock and preorder items, your order may be held until all items are ready to ship unless otherwise stated.

TRACKING INFORMATION

Once your order ships, tracking information will be sent to the email address or phone number provided during checkout.

Please allow approximately 24–48 hours after receiving your shipping confirmation for tracking information to update.

SHIPPING ADDRESS

Please make sure your shipping address is complete and correct before submitting your order.

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your address, please contact LUVISRY as soon as possible.

Once an order has shipped, we may not be able to change or redirect the package.

LOST, STOLEN OR DELAYED PACKAGES

LUVISRY is not responsible for shipping delays caused by the carrier.

If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbors, your building office, or the shipping carrier.

Packages reported as lost or stolen after being marked as delivered may require a claim or investigation directly with the shipping carrier.

RETURNED PACKAGES

If an order is returned to LUVISRY because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or another customer-related shipping issue, additional shipping charges may be required before the order can be resent.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges required by their country.

These charges are not included in the purchase price or shipping cost paid to LUVISRY and are the responsibility of the customer.

QUESTIONS ABOUT YOUR ORDER

For questions regarding shipping, tracking, preorder status, or your order status, please contact LUVISRY Customer Care at Luivsry15@gmail.com.

For preorder inquiries, please remember that items marked as PREORDER require approximately 4–6 weeks from the date your order is placed to ship.

Please include your full name and order number in your email so we can assist you as quickly as possible.